Info COVID-19

Update 18/01/2020

 

The situation is unprecedented, exceptional, unthinkable. And yet!

Easyparapharmacie is there by your side, more than ever. Your health is our top priority. We are striving to meet your needs, regularly replenishing your favorite treatments, but also hydroalcoholic gels and other essentials in our fight against bacteria. We carry on with our normal activity!

In this context of a global pandemic, our services can be impacted. This sanitary crisis page is regularly updated as soon as we get the new information. 

However, considering this situation, no request for shipping fees reimbursement due to late delivery will be accepted.

 

Deliveries: Carrier Information

 

Delivery to the United Kingdom:

 

B2C: Following Brexit, the situation is strongly disrupted. Our B2C parcels are blocked at the customs or waiting to be processed by the carriers. We are therefore not able to provide B2C parcels' delivery time for the United Kingdom. The recovery time is also unknown for the moment.

 

Chrono Classic  is experiencing delivery delays, due to a huge increase in the number of parcels on English platforms.

 

DHL operates normally. Please give preference to this carrier.

 

Delivery to Ireland:

Due to the current sanitary context, our Irish service provider has informed us of a delay in parcel processing. They are striving, however, to do their best for the timely deliveries.

 

What are the delivery times?

Our logistics teams are fully mobilized to prepare your orders as quickly as possible. They are usually shipped the same day. Given the sanitary situation, however, the preparation may take up to 48 hours.

 

Delivery times are consultable in your basket, depending on the carrier and destination.

 

How to contact Easyparapharmacie Customer Service?

 

Our customer service is at your disposal by email and by phone from Monday to Friday from 9am to 6pm.

 

Thank you for your trust.