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Our FAQs
Cancel or modify my order
Our preparation assembly line is fully automated. Therefore a valid order cannot be modified.
Withdrawal period
The withdrawal right can be applied to the item at stake (Easypara's general conditions of sales, article 8).

You have 14 days after the reception of your order.
The return costs are at your own charge.

Your parcel shall be well wrapped and assorted with the form ' withdrawal right ' or an independent mail mentioning the products returned and the order number to the following address : Easypara - 47 boulevard René Cassin - 06200 NICE - FRANCE

As soon as we receive the products, the accountancy department will pay you off according to the same payment mode of the order you had placed ( providing the conditions of exclusion were totally respected). No return will be accepted from the 15 th day.
I am not satisfied with my order
Please, bring a complaint online. Attach all the supporting documents for a quicker processing of your complaint ( order number, pictures, screenshots etc…)
Delete my account
In order to make an account deletion request, please fill the form on the following page : Deletion request.
All the requests, questions or complaints other than the suppression of the personal data must be addressed to the customer service through the dedicated forms : Customer Service.
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